Refund policy

Last updated: November 9, 2026

We want every tin to arrive right, and we want you to actually like it. Here's how it works.

30-day taste guarantee

Love the taste or your money back. If you don't like your first order, email support@stripsup.com within 30 days of delivery with your order number and a line on what you didn't like. We'll refund the product price of that order to your original payment method. You don't need to send anything back.

The guarantee covers your first order, once per customer and household. It doesn't cover shipping costs, subscription renewals after your first order, or orders bought for resale.

damaged, faulty or wrong item

If your order arrives damaged or faulty, or you got the wrong item or something's missing, email us at support@stripsup.com within 30 days of delivery. Include your order number and a photo of the item and the packaging.

We'll send you a free replacement. If we can't replace it, we'll refund that item in full. You don't need to send anything back.

lost or late orders

If your order hasn't arrived within 30 days of the estimated delivery date, email us. We'll look into it with the carrier and send a replacement or a refund.

If tracking shows the order was delivered to the address you entered at checkout, we'll help you raise it with the carrier, but we may not be able to replace it.

returns

Every tin is made to order and is a consumable health product, so we don't take physical returns. The taste guarantee above means you never need to send a tin back. Please read the ingredients and warnings on the product page before you buy, and check with your doctor if you're unsure.

cancelling an order

Orders go into production quickly. Email us within 12 hours of placing your order and we'll cancel it and refund you in full. After that, your order is already being made and shipped, so we can't cancel it.

wrong or incomplete address

Please double-check your shipping address at checkout. If an order is returned or held because the address was wrong or incomplete, we'll reship it once you confirm the right address, and the reshipping cost is charged to you. If we don't hear back within 30 days, we can't reship or refund that order.

subscriptions

You can skip, pause or cancel a subscription any time before your next renewal date from your account. A renewal order that's already been charged follows this same policy. See our subscription policy for details.

how refunds are paid

Approved refunds go back to your original payment method. We process them within 5 business days. Your bank or card provider may take a few more days to show it. If the whole order was our mistake, we refund your shipping too.